Refund Policy

Last updated: May 11, 2025

This Refund Policy applies to all purchases made through Your AI Photoshoot (the “Service”), operated by Eloquent Labs Group LLC. It outlines the conditions, timeline, and process for requesting and receiving refunds.

1. Scope

• All payments are processed securely via Stripe.
• This policy governs refunds of fees paid for AI-generated photo deliveries.

2. Eligibility for Refund

You may request a refund if all the following conditions are met:

1. Quality Issue: The delivered photos are of objectively poor quality, failing to meet reasonable professional or entertainment standards.
2. Request Window: You submit a refund request within 14 days of the delivery date.
3. Revision Attempt: You agree to allow us one revision cycle. If, after the revision, you remain unsatisfied, a refund will be issued.

3. Refund Process

1. Submit Request: Email [email protected] with:

   • Your full name and email used for the order
   • Order reference number or magic-link confirmation link
   • Brief description of the quality issue

2. Revision Offer: We will review and offer a revision at no extra cost.

3. Final Decision: If the revised photos still do not meet your expectations, reply to our revision notice to confirm your refund request.

4. Refund Issuance: Upon confirmation, we will process a no-questions-asked refund via Stripe within 7 business days.

4. Effect of Refund

• Forfeiture of Rights: Upon issuing a refund, all rights to any AI-generated photos delivered in connection with the order are immediately forfeited.
• Use Prohibition: You must cease any use, distribution, or display of the refunded content.
• DMCA & Legal Enforcement: Continued use after refund may result in DMCA takedown notices or other legal action to protect our intellectual property.

5. Non-Refundable Circumstances

Refunds will not be granted for:

• Change of mind beyond the quality criteria
• Requests submitted more than 14 days after delivery
• Alleged breaches of privacy or data requests (handled through data deletion process)
• Service delays (delivery timeline is best-effort)

6. Contact Information

If you have questions about this Refund Policy or need assistance:

• Email: [email protected]
• Address: Eloquent Labs Group LLC, 3500 South DuPont Highway, Dover, DE 19901

Thank you for choosing Your AI Photoshoot. We strive for your complete satisfaction and will handle all requests promptly and fairly.